Support

Customer Care

Do you have any questions? Don't hesitate to contact us, we're here to help you from Monday to Friday, 9am to 5pm.

Help Center

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After-Sale Support

Our team offers you troubleshooting and assistance whenever you need it.

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Contact an expert

Write to an expert from our team for technical questions and specific advice about our products.

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Frequently Asked Questions

Find answers to common questions about our products and services.

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Product registration

Registering your product will help you get faster support.

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Become a Retailer

Send us a request to join our retailers and offer our products to your customers.

Frequently Asked Questions

Everything you need to know about our products.

Check if connected. The cellar is not ON. The circuit is closed or a fuse is blown. The cellar should be the only device plugged into the outlet. It is recommended that a 15 amp circuit dedicated exclusively to supply the cellar.